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Meter Reading, Billing & Payment

 

 

Meter Reading

 

All water meters are read on a monthly basis. We do not estimate water usage. Water meters are read on the 9th of the month. If the 9th falls on a weekend or holiday, meters are read the day before the weekend or holiday.

 

The City of Georgetown uses a vehicle reading system that reads water meters by a high-powered radio frequency transmitter as our public works employees drive through the city. The meter communicates with a laptop computer and the information is sent to and from the data collection system for billing.

 

 

Billing

 

Water and sewer customers are billed by mail each month. Bills are mailed on or around the 15th of the month, with payments due by the 5th of the next month. If the 5th falls on a weekend or holiday, the payment will be due the next business day.  Payments not received by 4:30 pm on the due date are subject to 10% penalty. Payments not received by the Shut Off date are subject to $40.00 penalty and water shut off.

 

 

Payment Options

 

The City of Georgetown offers a variety of convenient payment options for our residents. Simply choose the option that best suits your needs.

 

  • In Person: Feel free to stop in City Hall or drive up to the window on the West side of the building, to pay with cash, check or money order. Our hours are Monday - Friday, 8:30 am to 4:30 pm.

 

  • Drop Box: You may use our drop box on the West side of City Hall near the drive-up window, 24/7. The box is secure with payments coming right inside the building. If paying with cash, please use an envelope and write your name, address and amount paid on the outside.

 

  • By Mail: If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date.

 

  • Through Your Financial Institution Online Bill Pay: Many financial institutions offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally these services debit the customer's checking or savings account to pay the bill. Payments may take up to seven business days to reach us by mail.

 

  • Online: From our homepage, click on the green Pay Your Water Bill Here button in the upper right corner. The City of Georgetown offers online bill pay through a service of GovPayNow. Credit, debit and prepaid debit cards are accepted.  GovPayNow charges a convenience fee based on the amount of your bill. They also offer the convenience of calling in your payment to 1-888-604-7888. The convenience fee is substantially higher than paying online.